Maid Services in India

Return & Refund Policy

Review MSI Maid Services India’s stance on refunds, registration validity, and service fee payments before engaging our services. These terms ensure transparency for both new and returning clients.

1. No Refund Policy

MSI Maid Services India maintains a strict no-refund policy on all registration and service-related fees. Refunds are considered only in exceptional situations, evaluated individually based on cooperation from the client and the administrative work already undertaken.

No Profiles Shared: If MSI has not shared any maid profiles with the client within 45 days of registration.
No Work Started: When no maid has begun serving within 45 days despite the client fully cooperating with MSI processes.
Individual Evaluation: Each refund request is reviewed considering search efforts, verification steps, and coordination already completed by MSI.
Management Approval Necessary: Any refund deemed valid will be processed only after internal review and management approval, and MSI may decline refunds where substantial work has already been completed.

2. Registration Fee (One-Time & Valid for 5 Years)

The registration fee is a single, non-refundable payment that provides access to MSI’s verified database and support framework for a period of five years from the payment date.

Includes candidate database access, background verification facilitation, and support from a dedicated relationship manager.
Cannot be adjusted toward maid salary, commissions, or future service charges under any circumstance.
Remains valid for five years; within this period clients can reinitiate services without paying the registration fee again, after which the registration lapses automatically.

3. Service Fees or Charges (Payable on Day of Placement)

A one-time service fee equal to one month of the maid’s salary is due on the placement day and covers placement management, onboarding support, and up to three employee changes within a year as per MSI policy.

Service fees mirror the salary mutually agreed upon by the client and maid, ensuring transparent compensation alignment.
Payments must be made via bank transfer or UPI to MSI’s official bank account only; MSI is not responsible for payments made through unauthorized channels.
Official receipts are issued after payment confirmation, safeguarding both client records and MSI’s service documentation.